Scroll down to find answers to the following questions:

Contents

  • Why can’t I delete an officer or a member if they are no longer active?
  • The PMP Statistics at the bottom of “Go To Your League Record” are all out of order. And there are two 2015’s. How do I fix this?
  • The YouTube demo is helpful, but very long. Is there a way to watch just the clip that I need?
  • Every time I edit a member using “View your Roster”, I have to save and run my Roster all over again! This is very time consuming, is there a way to avoid this?
  • If we have officers holding more than one office, for example a member is Roster Manager and the Secretary of our League, do we enter the name twice, once for each title?
  • When entering a new member, I get an error message after I enter their contact information. “Looks like we had an issue working with the data.  Use this information when contacting your admin: INSERT --- INSERT FAILED --- ERRORS:”
  • I unchecked the “Active” box on a member’s contact page, but when I run my roster they are still listed as an Active member.

 

Why can’t I delete an officer or a member if they are no longer active?

Roster Managers do not have the ability to delete in the database. This is the same as it was in the previous database. If you have duplicate records, please feel free to email them to RosterSupport@lwv.org and we will make sure to de-duplicate them. If you have an individual who is no longer a member or an officer that is no longer serving, please use the instructions to mark them as “Inactive” rather than delete them.

The PMP Statistics at the bottom of “Go To Your League Record” are all out of order. And there are two 2015’s. How do I fix this?

The PMP statistics can be reordered by clicking the "Go To List" button at the bottom of that segment. Once you are taken to the full list, click the "Historical Stat Year" and it should rearrange in numerical order. There are two 2015's because one was recorded last year on February 1st, 2015 and the second one was recorded on April 23rd, 2015 when the old database was shut down for the migration to the new system.

The YouTube demo is helpful, but very long. Is there a way to watch just the clip that I need?

You can visit this YouTube to scroll through all of the different segments individually! They are each labeled so you can select the demo for the function you need to perform in the database. You can find the same link on the Home Page of the database.

Every time I edit a member using “View your Roster”, I have to save and run my Roster all over again! This is very time consuming, is there a way to avoid this?

If you have a mouse, hover over the hyperlinked name of the member you’d like to edit, and right click. This will open a window with the option “open link in new tab” or “open link in new window”. Select one of these options and the member’s record will open elsewhere, leaving your Roster in its own window so it doesn’t have to be run again.

*If you have a mac with a track pad, hover over the name and press the Command key (⌘) and click once on the pad. This will open up the same window options.

If we have officers holding more than one office, for example a member is Roster Manager and the Secretary of our League, do we enter the name twice, once for each title?

Yes, add that member more than once with all of her/his titles. We recommend that you add all of your officer titles into the database. There is no limit on them. This is useful especially for when LWVUS sends targeted emails to certain types of officers. For example, if we have a message for Roster Managers near the January 31st deadline, or a message for Voter Service Chairs during election season.

When entering a new member, I get an error message after I enter their contact information. “Looks like we had an issue working with the data. 
Use this information when contacting your admin: INSERT --- INSERT FAILED --- ERRORS:”

The error message you received happens when the information in the field doesn't matched the "preferred" drop down. For example, if you put a phone number in for the member in the text box that says "Home", but selected the "Preferred Phone" as Mobile, you will receive that error message.

I unchecked the “Active” box on a member’s contact page, but when I run my roster they are still listed as an Active member.

The check box you are referring to is not how you show members being "Active" or "Inactive". It refers to the record being Active. For example, if you had a member who passed away, when you mark them deceased, that box would then be unchecked. You will want to refer to the "Primary Member Status" and "Primary Expiration Date", which are both right below the "Active?" box.

To mark individuals as inactive, you will want to follow the instructions on page 12 of the user guide.